With more and more teams being understaffed, chances are you’ve been asked to take on more work. Top performers are a prime target for additional requests. But you need to be careful about what you agree to take on. In this piece, the author outlines when it’s best to say no to taking on more work: 1) When your primary job responsibilities will suffer. 2) When it’s someone else’s work. 3) When there’s no clear exit strategy. 4) When the ask is unreasonable.

While researching a book on kindness, I found that being kind enhances the mood of not just the receiver – but the giver, too

Toyota has fared better than many of its competitors in riding out the supply chain disruptions of recent years. But focusing on how Toyota had stockpiled semiconductors and the problems of other manufacturers, some observers jumped to the conclusion that the era of the vaunted Toyota Production System was over. Not the case, say Toyota executives. TPS is alive and well and is a key reason Toyota has outperformed rivals.

How decisions are made is more important than who makes them

I started this series by realizing managers have (too) many decisions to make. The longer it takes managers to make any single decision, the longer it might take to make all the decisions. That's Little's Law, applied to decisions. In Part 1, I recommended that managers start with their oldest possible decision and decide what … How Managers Can Use Flow to Plan to Create More Management Ease and Better Results, Part 3 Read More »

Having spent the last 5+ years of my career trying to improve integrity systems, services and user experiences at a tech giant, I’ve been…

Advice for leaders on successfully designing and implementing a matrix reporting structure in their organizations.

Measuring the performance of our products and services can easily get confused with measuring our users' behavior. Here's how to avoid that.

A pivot can change the trajectory of a company or product. In this article, Shubhi Nigam makes a case for how pivots are essential for successful businesses, and how you can follow a methodical framework to consider and implement one.

I don’t know about you, but I find co-design of community awesome and often absolutely exhausting. What can we do to make it better?