Meet Jenny Radcliffe, the People Hacker. She's a social engineer and physical penetration tester. Which means she gets paid to break into buildings and test their security. In this episode she tells us a few stories of some penetration testing jobs she's done.

Eva Buechel and Elisa Solinas

To combat rising employee burnout, many companies have championed wellness programs and encouraged a renewed focus on work-life balance. But a new study found that even when leaders recognized that detaching from work boosts employee well-being and improves their job performance , managers still penalized employees who engaged in these behaviors when they were up for a promotion or being considered for a new role. Drawing on their findings, the researchers offer suggestions to help companies create policies and build a culture that protects workers’ boundaries, prevents burnout, and rewards strong work.

Jerome Barthelemy and Nicolas Mottis

Serendipity has led to many scientific breakthroughs. For instance, Alexander Fleming discovered penicillin while doing research on influenza. But unlike scientists, business leaders and managers are reluctant to embrace serendipity. To some extent, this is understandable. It is unpredictable, and companies cannot entirely depend on it to innovate. Nonetheless, businesses could benefit from more doses of serendipity.

Kate Tarling

Introducing 12 principles for being service led. These set out what it means to deliver better services, and to develop the conditions and culture to deliver better services.

John Cutler

Information overload, lossy models, telephone games, the lure of loops, pretty-but-mostly-worthless-cascades, and the quest for the one roadmap view to rule them all.