How to build a customer centric culture using Clientocracy: five outside-in steps proven at Bosch Power Tools and VkusVill.

When a team is stuck in a cycle of tension and misunderstanding, jumping straight into conflict resolution often backfires.  By shifting the focus from conflict to high-context vs low-context communication, teams can build a shared language and move out of defensive mode towards understanding each other better.

When employees seem stressed, leaders typically blame workload and respond with the usual remedies: task redistribution, time off, time management training. But a meta-analysis of 515 studies reveals a costly blind spot. Work overload is only one stressor—and not necessarily the most damaging one.

AI’s perceived neutrality plays a role in reshaping how psychological safety is experienced in organizations. When employees use AI to surface concerns they don’t feel safe raising directly, they are sending signals about the culture.  Four patterns reveal how AI interacts with psychological safety. How leaders respond to so-called safety by proxy has significant ramifications for how employees voice concerns and how your organization can respond.

Three senior engineers avoided the platform the author built, a sign that low adoption was a trust problem fixed with leadership moves, not more code.

Code nobody wrote is becoming the majority of the codebase, and as comprehension and memory disappear, runtime behavior is the only source of truth left.

My podcast this week is from the Continual Planning book. Enjoy! I did make a mistake this week. Since I was trying to stay within my minute timebox, I missed adding the most important line. Here it is: Aging is the leading indicator and root cause of all that overplanning. (Sigh.) (I use a frame […]

We live in the age of bad screen time. But is there a world in which technology can feel balanced, fulfilling – good? In our latest report, we explore the growing appetite for devices that make a positive impact on our lives, and how brands can respond to this moment creatively.