Many organisations I’ve come across tend to save one area for last while exploring new ways of working: conflict engagement. You could compare this approach to neglecting car maintenance, only to regret the decision when it breaks down. However, this analogy may create negative connotations around conflict, suggesting that it should be managed or avoided. Instead, I believe that conflict should be embraced and even leaned into. Here's why!

By Lisa Gill

The past few years have encouraged us to revisit many assumptions about our lives, including the state and function of our workplaces. More than ever, it’s clear that our workplaces both shape and reflect important parts of ourselves, impacting our performance and well-being.

By Brianna Barker Caza, Alyson Meister, and Blake E. Ashforth

Turnover isn’t inherently a bad thing. Intentional attrition — a deliberate plan to reduce the number of employees in an organization over time — creates a finite timeline where employees and the employer mutually benefit. Most companies don’t work this way; when people leave (and most eventually do), it’s awkward and often unacknowledged.

By Bryan Adams

Hackers are systems thinkers; they have an attitude that allows them to identify opportunities to make outsized impacts creatively, quickly, and resourcefully. Managers could benefit from thinking more like hackers. Hacking helps us take a step back from the worn-out management tenets of efficiency, long-term planning, hierarchical decision-making, and full information, to adopt instead more adaptable strategies.

By Paulo Savaget

In today’s digital-first world, achieving great customer experiences is more challenging than ever. Customers interact with companies in a dizzying array of places. They no longer only interact with a call center worker or a delivery driver; they liaise with email campaigns, chatbots, review sites, and social media. Companies have tried to adapt to this digital-first, omnichannel environment for years. But many have failed to create great, unified customer experiences.

By Rebecca Hinds and Sarang Gupta

Quantifying cause and effect relationships is of fundamental importance in many fields, from medicine to economics. The gold standard solution to this problem is to conduct randomised controlled trials, or A/B tests.

By Ciarán Gilligan-Lee and Lucas Maystre

How do you get people engaged with project retrospectives? One trick is to employ a tool that gets everybody excited – Lego!

By Julia Silva

This week I designed a short retrospective to close a phase of work. The team were handing the work over to an ongoing client team, so it was a perfect time for reflection and a chance to collate advice to take forward.

By Emily Webber

Burnout is the result of chronic stress and, at work, that stress tends accumulate around your experiences of workload, values, reward, control, fairness, and community. If any are lacking or out of sync, you may be headed toward exhaustion, cynicism, and the feeling of being ineffective. When taken regularly, this short assessment can help you gauge whether you’re on the path to burnout, and where you should focus your attention to make beneficial changes.

By Chris Bailey

The 3 situations you need to be able to identify to progress beyond the beginner stage

By Circé Creates